This book, by D. Walkiden MBICSc, details the steps that should be taken by anyone wishing to start a contract cleaning business from scratch, with no knowledge whatsoever of the cleaning industry. It is also recommended for anyone wishing to branch out into contract cleaning from a related occupation, for example, window cleaning.

David Walkiden started his contract cleaning business in 1982. He is, therefore, well qualified to pass on advice to others. The text is factual and informative and contains many useful, practical tips gained from wide experience.

Chapters include sections on choosing a name, finance, transport, where to seek potential customers, possible services to offer and how to approach prospects. Recruitment and management of staff are considered in detail. Conducting a survey and costing are the subjects of further chapters.

The chapters on quotations, cleaning contracts and invoicing are important and are given due consideration. Technical aspects, including selection and application of cleaning equipment and materials, together with methods of cleaning and polishing floors, are also detailed in further chapters. Washroom, carpet and window cleaning are covered also. The chapter on operational procedures is particularly beneficial.

Obtaining additional income, the subject of a further chapter, provides some useful ideas.
Important addresses and a helpful bibliography are appended and an index is provided.

First published 1994, 2nd edition 2004, 91 pages, ISBN 0 947567 15 1 A5 size 8.
Author: D Walkiden, MBICSc. Price £13.50 + Postage


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Contract Cleaning – Chapters

  1. Preliminary Work- Choosing a name, Type of business, VAT, Finance, Transport, Communications, Notification, Literature.
  2. Potential Customers- Organisations to approach.
  3. Services to offer- Daily office cleaning, Window cleaning, Builders and initial cleans, Ceiling washing, Carpet cleaning, Floor sealing /polishing.
  4. Approaching Potential Customers- Direct letter, Circular, Telephone sales, Cold canvassing, Advertising.
  5. Recruitment & Management of staff- Recruitment, Management, Legal aspects, Contract of employment.
  6. Conducting a Survey- Information required, Survey form.
  7. Equipment & Cleaning materials- Rotary machines, Ultra high speed machines, mops and buckets, Prices.
  8. Costing- Labour costs, Calculating time, Calculating number of cleaning staff, Other factors, Equipment costs, Material costs, Overheads, Profit.
  9. Quotations & Contracts- Quotation layout, Contracts.
  10. Cleaning Materials:  Application of cleaning materials, seals and polishes.
  11. Stripping, Cleaning and Sealing Vinyl and Other Plastic Floors – Preparation, Method, Maintenance.
  12. Washroom Cleaning- Materials and Method.
  13. Carpet Cleaning- Hot water extraction machines, Rotary scrubbing machines, Bonnet buffing, Absorbent granules, Carpet shampooing, Cleaning procedure, Stains, Wool carpets, Synthetic carpets, Pricing.
  14. Window Cleaning- Pricing, Equipment, Chemicals and Method.
  15. Operational Procedures – Cleaning schedule, Supervision, On-site storage, Requisition of cleaning materials, handling complaints.
  16. Invoicing.
  17. Obtaining Additional Income- Telephone cleaning, Supply of consumables.

Appendix1- Useful Addresses

Appendix2- Bibliography.

First published 1994, 2nd edition 2004, 91 pages, ISBN 0 947567 15 1 A5 size 8.
Author: D Walkiden, MBICSc. Price £13.50