Conducting A Cleaning Audit
Written by Dr Eric Brown, this textbook is a must for all those engaged in the monitoring of cleaning contracts, whether as client or as a service provider.
Adopting a fundamental concept of Total Quality Management, namely that the successful delivery of a service depends upon getting the input right, Conducting a Cleaning Audit considers monitoring not only cleaning standards but also those elements, such as training and staffing, that are essential for successful delivery of the service. Only in this way can problems be effectively rectified and, ultimately, prevented.
This book is intended for, and will be of particular interest to, all involved in Cleaning Management, especially:
- Cleaning Contractors.
- Direct Labour Organisations.
- Hospital Domestic and Hotel Services Managers.
- Hospital Estates Managers.
- Local Authority Cleaning Managers.
- Property Managers.
- College and Public School Domestic Bursars.
- Training Managers.
- Cleaning Consultants.
- Industrial Caterers with a cleaning or housekeeping role.
- Colleges offering cleaning or domestic management courses.
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Conducting A Cleaning Audit Contents:
Why monitor? – As the service provider – As the client – Monitor what?
Part 1 – Monitoring the Inputs
Monitoring head office support – Monitoring on-site management – Monitoring staffing issues – have sufficient hours been allocated? site supervision; are the hours being achieved? signing in and out; clocking in and out; telephoning in and out; fingerprint/retina recognition; what level of sickness and absenteeism exists? what is the level of staff turnover? are staff receiving the correct wage? – Monitoring training – Monitoring quality management – Monitoring equipment and materials – Monitoring the provision of consumables – Monitoring housekeeping practices – Summary, checklist of inputs to monitor.
Part 2 – Monitoring the Outputs
Defining standards of performance; hygienically clean, prestige standard, normal standard and basic standard – Functional areas, very high risk, high risk, moderate risk and low risk – Reasons for failure during an inspection.
Part 3 – Mechanics of the Output Audit
Scoring systems – weighting; by area, suggested by NHS scheme, by task, example of weighting by task in an office environment, weighting by cost, standard times to undertake certain tasks for 5000 square metres of office accommodation, example of audit results before weighting – Starting out, how many rooms will you visit? how many tasks will you check? how will you make sure that your visits are random? will you select your sample from the entire site or just part of it? what pass rate are you seeking? is the auditor sufficiently qualified? if you are using a team are they consistent with each other? how often are you going to inspect? when should you carry out an inspection? should you make staff aware that you will be carrying out an audit in their area? – Other issues.
Part 4 – Processing the Results
Reasons for failure – operative failure, materials failure, equipment failure, failure of the fabric of the structure, failure of the cleaning specification – The nature of failures – Analysing the results – by frequency, by cost, by importance, notional weighting for each failure type – Acting upon the results, correcting failures, preventing failures – Disseminating the results – Computerised systems.
Appendix – Glossary of Cleaning Procedures
Also included are 32 Tables, including check lists, as follows:
Monitoring head office support – Monitoring on-site management – Monitoring staffing issues – Typical forms requiring details of labour allocation – Typical form requiring details of labour deployment – Potential annual cost of ‘stolen’ time – Typical forms requiring details of wage rates – Monitoring training – Monitoring quality management – Typical forms requiring details of equipment – Typical forms requiring details of materials – Monitoring equipment and materials – Typical forms requiring details of consumables – Monitoring the provision of consumables – Monitoring housekeeping practices – Checklist of inputs to monitor – Reasons for failure during an inspection – Example summary score sheet – Weightings suggested by NHS scheme – Cleaning schedule (abbreviated) for offices – Example of weighting by task – Audit results (based on) example of weighting by task – Standard times to undertake certain tasks – Example audit results before weighting – Example audit results (weighted) by cost – Superficial analysis of reasons for failure – Reasons for failure established during audit – Pareto analysis by frequency – Notional ‘cost’ of each failure type – Pareto analysis by cost – Notional ‘weighting’ for each failure type – Pareto analysis by weighting.
First edition 2002 128 pages 170 by 250 mm Illustrated Soft cover ISBN 0 9528610 3 8